Delete your TK Store DZ account

1.Delete your account in the app (fastest)

This page explains how to delete your account on TK Store DZ (the website and the TK Store DZ apps for iPhone and Android) and what happens to your data.

1. Open the TK Store DZ app and sign in.
2. Go to My Profile, then Security, then Delete Account.
3. Confirm with your password, or with Google or Apple if that is how you sign in.
4. Tick “I understand that this can't be undone.”, then tap Delete my account.

The deletion takes effect immediately: you are signed out on every device.

2.Ask us to delete it from the website

1. Sign in at tkstore.dz. If you forgot your password, use Forgot password first.
2. Open the chat: the TK Admin conversation is pinned at the top.
3. Send: “Please delete my account.”
4. TK Admin confirms the request and deletes the account, or tells you what must be settled first.

3.What must be settled first

An account cannot be deleted while any of the following is still open:

• an order still in progress;
• an open dispute;
• a payment that is still being processed.

Money left in your wallet does not stop the deletion. The balance is not paid out automatically: it stays in our financial records, under the closed account, and support can look at it if you write to us about it afterwards. Use it before you delete the account if you want to spend it.

4.What is erased

• Your profile: name, e-mail address and phone number. Your profile photo is removed from your account and is no longer shown anywhere on TK Store DZ; a copy of the image file may remain in our storage until it is purged.
• Your password, and every sign-in session on every device.
• Your Google or Apple sign-in link. For Sign in with Apple, we also ask Apple to end the link between your Apple ID and TK Store DZ.
• Your saved checkout details, cart, wishlist, notifications and notification preferences.
• The advertising-attribution identifiers linked to your account.

5.What is kept, and why

• Orders, licences, payments, wallet and refund records: they are needed for accounting, tax and legal obligations, dispute handling and fraud prevention. They are kept under the name “Deleted User”, and the copies of your contact details on each order are erased.
• Your past conversations with sellers and with TK support: they are also the other party's record and the evidence in a dispute, and they appear under “Deleted User”.
• Reviews you published: they remain part of the seller's rating, under “Deleted User”.
• Security logs of sign-in attempts: kept to protect accounts and prevent fraud.

These records are retained for as long as reasonably necessary for those purposes, including transaction records, dispute handling, security, legal and accounting obligations, as described in the Data retention section of our Privacy Policy. Backups taken before the deletion expire under the normal backup schedule.

6.After deletion

A deleted account cannot be restored. You can create a new account later with the same e-mail address; it starts empty.

7.Contact

For any question about deleting your account, use the TK Admin chat inside the platform first. If you cannot sign in, use the official TK Store WhatsApp.