Support
Contact TK Store DZ
How to contact TK Store DZ: the order chat with the seller, the admin chat inside the platform for signed-in users, or the official TK Store WhatsApp. Seller channels and product / IP reports.
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Choose the right channel
Support on TK Store DZ starts inside the platform: the order chat with the seller, then the admin chat for signed-in users, and, when that is not possible, the official TK Store WhatsApp account. There is no contact form and no e-mail support.
A problem with an order
Delivery, a product that does not work, a seller who does not reply, a refund or a dispute: start from the order chat in “My Orders”.
Signed in?
Use the admin chat inside the platform for any help related to your account or your orders.
Official TK Store WhatsApp
For general questions, payment difficulties, or if you cannot sign in.
Sellers
Account, verification, convention, commissions: the admin chat from the seller account, or the official WhatsApp.
Need help with an order?
- Re-read the product instructions and the order details in “My Orders”.
- Open the order chat and contact the seller, with evidence (screenshots, error message).
- If it is not resolved, open a dispute from the same chat or request a TK Store review; decisions follow the Buyer Protection rules.
Contact the seller
Before buying: the “Contact seller” button on the product page. After buying: the open-chat button on your order in “My Orders”. Every conversation stays inside the platform, and we never ask you to contact a seller through external channels.
Contact TK Store
If you are signed in, use the admin chat inside the platform for help related to your account or your orders: you will find it on the chat page, pinned at the top as “TK Admin”. This chat is available to signed-in accounts only.
If you are not signed in, or the chat is not reachable, use the official TK Store WhatsApp account below. Support never goes through an unofficial number or intermediary.
For sellers
For questions about the seller account, verification, the Seller Convention, commissions and payouts: use the admin chat from the seller account when available, or the official WhatsApp.
Intellectual-property reports
If you are a rights holder or their representative and suspect an infringement: send your report through the admin chat inside the platform or the official WhatsApp, with the product name or link, the reason and proof of your rights.
Report a prohibited product
Seen a product you believe is prohibited or non-compliant? Report it through the admin chat or the official WhatsApp, with the product name or link, the reason and the order number if any.
Official TK Store WhatsApp
The only official channel outside the platform. Use it for general questions, payment difficulties, or when you cannot sign in.
Opens the WhatsApp app or WhatsApp Web in a new tab.