Policies
TK Store DZ Terms of Use
General rules for buyers and sellers on TK Store DZ: accounts, digital products, orders and payment, TK Points, delivery, protection and prohibited products.
- Applies to:
- Buyers and sellers
- Last updated:
- Update notice:
- 7 days’ notice preferred before material seller-facing changes, where applicable
1.Introduction
Welcome to TK Store DZ, the Algerian platform specialised in selling digital products. This page sets out the general rules for using the platform as a buyer or a seller.
These terms are read together with the related policies, in particular the Selling Rules for sellers and the Buyer Protection and Refund Policy for buyers.
Use of the TK Store DZ services is subject to these terms and the related policies. Creating an account, completing a transaction, or continuing to use the services after these terms have been made available to the user constitutes acceptance of them, where applicable.
2.Scope of these terms
These terms apply to everyone who uses the TK Store DZ website, applications or services as a buyer or a seller, including members of a seller’s team.
They also apply to every order, conversation, delivery and dispute that takes place through the platform.
3.Nature of the platform and TK Store’s role
TK Store DZ is a digital marketplace that brings buyers and independent sellers together. TK Store provides the marketplace infrastructure, the order and payment flow, buyer–seller communication tools, delivery mechanisms, the dispute framework, the TK Points wallet, and product review and moderation.
Nothing in this section is intended to release TK Store from its own responsibilities under the laws and regulations that apply to it.
4.Accounts and registration
Users must provide accurate and up-to-date information when registering, and are advised to keep their login details confidential.
TK Store may verify accounts, request additional information or documents where necessary, and restrict, suspend or close accounts for security, fraud, abuse, policy violations or operational reasons.
Seller account activation remains manual and subject to TK Store’s review. The detailed seller conditions, account approval, Seller Convention, commissions and payouts are set out on the Selling Rules page.
5.Using the platform lawfully
Users must use the platform lawfully, in accordance with these terms and the related policies.
In particular, the following is prohibited:
- Providing false or misleading information.
- Fraud, or manipulating payments, orders, or the dispute and refund mechanism.
- Creating fake accounts or using abusive automation tools.
- Attempting to breach the platform or to harm its operation or the security of its users.
- Moving commercial activity, payment or support related to a platform order outside the platform.
6.Digital products and their nature
The platform offers digital products in categories such as gift cards, game keys, gaming top-ups, software keys, personal subscriptions, shared subscriptions, digital assets and templates, and courses and e-books.
Digital products may be subject to region restrictions, a fixed duration, activation requirements, usage restrictions, or account or access requirements, and may be delivered automatically or manually.
The buyer is responsible for reading the product page carefully before purchase and checking the product type, region, duration, delivery method, activation conditions and any stated restrictions.
7.Orders, prices and payment
Payment is made only through the payment methods available inside the platform.
Every order is subject to product availability, payment confirmation, the seller’s and product’s rules, and security and anti-fraud controls. An order is not final until payment and the necessary verification are complete.
The buyer must verify the product details before paying. TK Store does not charge the buyer a separate general service fee as part of the seller commission model. However, fees related to the selected payment method may apply, and are shown to the buyer in the checkout flow depending on the method available. Seller commissions are governed by the Selling Rules.
8.TK Points and the wallet
The buyer can use TK Points for later purchases on TK Store DZ. Currently, refunds to the buyer are issued to the TK Points wallet only, not to the original payment method.
Seller payouts and balances are governed by the Selling Rules and the platform’s payout rules.
9.Delivery
Delivery may be automatic as soon as payment is confirmed, or manual by the seller within the time stated on the product page. The delivered product may be a code, key or licence, an account or access credentials, or an approved external access or download link.
Buyers and sellers must use the platform’s communication and delivery mechanisms where the rules require it. The details of delivery methods and the buyer’s rights in case of delay are set out on the Buyer Protection page.
10.Courses, e-books and external links
Courses & E-books is an active category on the platform. In the current operating model, TK Store DZ does not host the seller’s courses, videos or e-books, and does not provide DRM, anti-copy protection, or course, video or e-book hosting. The seller hosts the content externally.
The seller may host the content externally and deliver an access link, download link, invitation link, or an equivalent access mechanism approved by TK Store.
The seller remains responsible for ownership or licensing of the content, the legality of its distribution, the accuracy of the description, the external hosting, the validity of the access link, the promised access duration, support, and restoring or replacing broken access.
“Lifetime Access” may not be advertised for externally hosted content without TK Store’s explicit written approval for that specific product.
11.Gaming accounts and publisher terms
Gaming Accounts is an active category in which sellers offer third-party game accounts with Full Access. TK Store DZ acts as a marketplace intermediary and is not affiliated with, sponsored by or endorsed by any game publisher or platform; game names and trademarks belong to their owners.
A publisher’s or platform’s terms may restrict the sale, transfer, sharing or use of accounts. Sellers and buyers are responsible for reviewing the rules that apply to the account concerned. TK Store cannot guarantee that a publisher or platform will never suspend, restrict or recover an account.
The seller sets the warranty period (Seller Warranty) in the short description. TK Store’s baseline buyer protection and the Seller Warranty apply as described on the Buyer Protection page.
12.Seller responsibility for content and products
The seller is responsible for the products and listings they submit, including the accuracy of the description, the legitimacy of the source, holding the necessary rights or licences, honouring the promised duration or warranty, and replying to the buyer inside the platform.
All products are subject to TK Store’s review before publication, and TK Store may reject a product, request changes to it, or remove it in accordance with the Selling Rules.
13.Buyer protection and refunds
TK Store handles problems according to a clear principle: fix first, then replacement, reactivation or restored access, and refund as a last resort.
Currently, refunds are issued to the TK Points wallet only. Refund eligibility may be limited for digital products after they have been successfully used, downloaded or accessed, as set out on the Buyer Protection page.
An accepted refund covers the amount of the product. Fees related to the payment method used are not refunded once the payment has succeeded.
14.Communication inside the platform
The only exception is when the purchased product is itself an external access mechanism, such as a link to a course, an e-book or a file, provided the link is delivered through TK Store DZ.
Conversations and any content shared on TK Store DZ must remain respectful. Objectionable, abusive, threatening, harassing or otherwise prohibited content or behaviour towards any user or the TK Store team is not allowed. TK Store may remove such content and restrict, suspend or terminate the account responsible, as set out in the Account suspension or termination section.
Users can report an abusive message or user to TK Store through the report option in the app’s conversations, where available, or by contacting TK Store support inside the platform.
15.Prohibited products and practices
Listing or selling the following is prohibited, among others:
- Netflix accounts or subscriptions.
- IPTV in all its forms.
- Autodesk products or any related products, unless TK Store grants exceptional written approval.
- Pirated, stolen, hacked, leaked or unauthorised content or products.
- Lifetime subscriptions in general.
- Subscriptions longer than 12 months.
- Adult or indecent products.
- Gambling or betting products.
- Hacking, phishing or spam tools.
The following practices are also prohibited:
- Fake-account creation or abusive automation.
- Fraud or payment manipulation.
- Moving buyer–seller commercial activity outside the platform.
- Abuse of the dispute or refund mechanism.
- Deceptive listings or false claims.
The full and current list of prohibited and high-risk products is on the Selling Rules page.
16.Intellectual property rights
Users and sellers must own the content or products they upload or sell, or hold sufficient rights or licences to do so.
TK Store may remove any content or product upon a credible infringement complaint or evidence of infringement. Pirated, stolen, leaked or unauthorised content is prohibited.
17.Ratings and reviews
Ratings and reviews on the platform must reflect a genuine experience. Fake or manipulated reviews are prohibited, as is extortion or coercion through reviews. TK Store may moderate and remove abusive or fraudulent reviews.
18.Account suspension or termination
In case of a breach of these terms or the related policies, TK Store may, depending on the severity of the breach, the evidence, repetition and platform safety:
- Issue a warning.
- Restrict certain features.
- Remove products or content.
- Suspend the account.
- Terminate the account.
- Freeze the seller’s disputed balances.
- Prevent re-registration where appropriate.
The detailed penalties applicable to sellers are set out on the Selling Rules page.
19.Updates to services and policies
TK Store may update these terms, its policies and its operational rules from time to time. Updates are published on the relevant pages.
For material changes affecting sellers, TK Store prefers to give 7 days’ prior notice where applicable. Not every minor technical change requires prior notice.
Continued use of the platform after the effective date of an update may constitute acceptance of it where appropriate.
20.Service availability and technical changes
TK Store strives to keep the platform available and working well, but does not guarantee uninterrupted availability.
TK Store may maintain, update, modify or temporarily interrupt its services for technical or security reasons, while seeking to minimise the impact on users as far as possible.
21.Limits of TK Store’s role
TK Store acts as an intermediary platform between the buyer and the seller, and intervenes under its policies to review products, follow up orders and handle operational disputes.
TK Store does not verify in advance the ownership of every product or every detail of every listing, and the seller remains responsible for what they offer. Nothing in these terms is to be read as releasing TK Store from the responsibilities imposed on it by the applicable laws and regulations.
22.Disputes and operational decisions
TK Store reviews operational disputes inside the platform on the basis of the order record, the platform chat, the evidence submitted, the product type, the promised duration, and the usage and delivery evidence.
TK Store makes its operational decisions under its published policies, such as requiring a fix or a replacement, issuing a refund to TK Points, or rejecting the complaint. These decisions do not replace the courts or the competent legal authorities.
23.Applicable laws and regulations
TK Store’s services are subject to the laws and regulations in force that apply to them.
24.Contact
To contact TK Store about these terms, an order or a dispute:
- Use the admin chat inside the platform as the first option, when available.
- If it is not available, use the official WhatsApp number designated by TK Store.